Ticket

A ticket allows a report or issue to be assigned to a specific Party. This report must then be acknowledged, managed, and resolved until it is officially closed.

📄️ createTicket

Create a new ticket.

📄️ listTickets

Returns a list of all tickets.

📄️ assignTickets

Assigns one or more tickets to the specified party. The party must be either

📄️ bulkGenerateTickets

Generates tickets in bulk for a set of assets.

📄️ exportTickets

Request an export of a list of tickets.

📄️ listTicketTypes

Returns a list of all ticket types.

📄️ listTicketReasons

Returns a list of all ticket reasons.

📄️ listTicketStatuses

Returns a list of all ticket statuses.

📄️ getTicket

Returns the ticket identified by `id`.

📄️ updateTicket

Update an existing ticket identified by `id`.

📄️ deleteTicket

Delete an existing ticket identified by `id`.

📄️ listTicketActions

This service should not be implemented. It is defined for code generation purposes only.

📄️ transitionTicket

Perform a workflow action on a ticket, transitioning it from its current status to the

📄️ listTicketItemServices

Returns a paginated list of all saved service lines for the given ticket.

📄️ createTicketItemService

Save a selected service (or free entry) with its quantity and price on the given ticket.

📄️ deleteTicketItemServices

Deletes all item services for the given ticket. If `itemTypeIds` is specified,

📄️ updateTicketItemService

Update the quantity, price, description, or tax of an existing service line on the given ticket.

📄️ deleteTicketItemService

Remove a service line from the given ticket. Use this when the user deselects an activity.

📄️ listTicketItemServiceLines

Returns a paginated list of all item and asset lines for the given ticket service.

📄️ createTicketItemServiceLine

Add an item or asset line to the given ticket service.

📄️ getTicketItemServiceLine

Returns the ticket item service line identified by `lineId`.

📄️ updateTicketItemServiceLine

Update an existing item or asset line on the given ticket service.

📄️ deleteTicketItemServiceLine

Remove an item or asset line from the given ticket service.

📄️ replaceTicketTags

Replace the tags associated to the given ticket.